What to expect.
Clear expectations, simple scheduling and respectful service—so your listing can move from appointment to market without unnecessary delays.
Built around your timeline.
These service guidelines protect your appointment, our photographers' schedules and the same-day photo delivery promise. They are written to keep things easy—not make booking complicated.
We arrive prepared, communicate when plans change, treat every home respectfully and work efficiently to help you list today.
Appointment guidelines.
Photo-ready arrival
The property should be cleaned, decluttered and accessible before the appointment. We can make small finishing adjustments, but cannot clean, organize, move furniture or stage the home.
10-minute finishing windowIf the home is not ready
The agent may choose to have the home photographed as-is or reschedule. A return visit caused by an unprepared property requires a new appointment.
$75 return-trip feeChanges + cancellations
Appointments may be changed without charge when at least 24 hours' notice is provided. Changes inside 24 hours may prevent us from filling the reserved time.
$50 late-change feeProperty access
Accurate access instructions must be provided when booking. If the photographer cannot enter, an occupant refuses access or requested areas are locked, the appointment may need to be rescheduled.
$75 return-trip feeAppointment length
Most standard homes are photographed efficiently in approximately 30 minutes. Larger properties, add-ons or unusual conditions may require additional time.
Weather + drone
Ground photography continues whenever conditions are safe. Drone service may be delayed or rescheduled because of rain, wind, airspace restrictions or FAA requirements. Dream Haus-initiated weather changes do not carry a fee.
Delivery + media use.
Same-day photos
Real estate photos are typically delivered within two hours after your photo shoot. If you have not received them within two hours, they will be delivered by the end of the shoot day. Your real estate photos are delivered through Aryeo. Watch for an email from Aryeo with your photo delivery.
Zillow 3D
Your Zillow 3D Tour is captured and submitted as part of the Listing Complete package. Tours are typically delivered within 24–48 hours. Availability depends on Zillow’s processing time, which is outside Dream Haus’s control.
Virtual twilight
Every photography package includes one virtual twilight hero image selected from the property's strongest exterior photograph.
Advanced editing
Standard HDR processing is included. Object removal, lawn replacement, extensive retouching, furniture removal and other major digital alterations are quoted separately.
Copyright + license
Dream Haus Photo retains copyright. The ordering client receives a limited license to market the property while actively representing the listing. Media may not be transferred, resold or reused for another listing or commercial purpose without permission.
Our mistake
If we accidentally miss a requested room included in the original order, we will return to photograph it at no additional charge. New requests or changes made after the appointment may require an additional fee.
By booking, the client confirms they have reviewed these service guidelines and shared the Prep Guide with the seller or occupant.
Simple by design.
Know what to expect, prepare the property and let Dream Haus handle the listing media.